You're the customer service rep. The customer has a real problem. Follow company policy, stay professional, and resolve the issue — without breaking rules or breaking the customer.
How to play
Type your response as a CS agent. You have 8 turns to resolve the issue.
Customer satisfaction starts at 60 — get it to 80+ to win.
If it drops to 20 or below, the customer escalates and you lose.
Follow company policy. Wrong promises cost you satisfaction points.
✓ Succeed to earn Nestler Points ·
Speed bonus for resolving in 5 turns or fewer